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English | Patients Rights and Responsibilities

As a Patient, You Have the Right to:

  • Considerate, respectful care at all times and under all circumstances with recognition of your personal dignity.

  • Personal and informational privacy.

  • Confidentiality of records and disclosures. Except when required by law, you have the right to approve or refuse the release of records.

  • Be provided, to the degree known, information concerning their diagnosis, evaluation, treatment, and prognosis. When it is medically inadvisable to give such information to a patient, the information is provided to a person designated by the patient or to a legally authorized person. 

  • Information concerning your diagnosis, treatment, and prognosis, to the degree known.

  • The opportunity to participate in decisions involving your healthcare.

  • Competent, caring healthcare providers who act as your advocates.

  • Know the identity and professional status of individuals providing service.

  • Adequate education regarding self-care at home written in a language you can understand.

  • Interpretation services available in a language you can understand. 

  • Make decisions about medical care, including the right to accept or refuse medical or surgical treatment.

  • Be free from any act of discrimination or reprisal.

  • Receive an itemized bill for all services.

  • Voice grievances regarding treatment or care that is (or fails to be) furnished. 

  • Know about any business relationships among the facility, healthcare providers, and others that might influence your care or treatment.

  • Designate visitors of your choosing, whether or not the visitor is related by blood or marriage, unless no visitors are allowed or the facility reasonable determines that the presence of a particular visitor would endanger the health or safety of a patient, a member

       of the staff or other visitor, or would significantly disrupt the operations of the facility.

  • Receive care in a safe setting. 

  • Be free from all forms of abuse and harassment.

  • Be fully informed about a treatment of procedure and the expected outcome before it is performed.

  • If a patient is adjudged incompetent under applicable state laws by a court of proper jurisdiction, the rights of the patient are exercised by the person appointed under state law to act on the patient's behalf.

  • If a state court has not adjudged a patient incompetent, any legal representative or surrogate designated by the patient in accordance with state law may exercise the patient's rights to the extent allowed by state law. 

  • Change providers if other qualified providers are available.

  • Receive instructions for after hours and emergency care after discharge from the facility should it become necessary. 

  • Receive Advance Directive and Durable Power of Attorney information and the center's policy regarding Advance Directives. 

  • Access your medical records. 

As a Patient, You Are Responsible for:

  • Providing complete and accurate information to the best of his/her ability about his/her health, any medications, including over the counter products and dietary supplements, and any allergies or sensitivities.

  • Following the treatment plan prescribed by his/her provider and participate in his/her care.

  • Provide a responsible adult to transport him/her home from the facility and remain with him/her for 24 hours, if required by his/her provider.

  • Indicating whether you clearly understand a contemplated course of action and what is expected of you and ask questions when you need further information.

  • Your actions if you refuse treatment, leave the facility against the advice of the physician, and/or do not follow the physician’s instructions relating to your care.

  • Accept personal financial responsibility for any charges not covered by his/her insurance.

  • Providing information about and/or copies of any living will, power of attorney, or other directive that you desire us to know about.

  • Behave respectfully toward all the health care professionals and staff, as well as other patients.

 

Medicare patients who have concerns may file a complaint/ grievance with the Office of the

Medicare Beneficiary Ombudsman by accessing their website at :

www.medicare.gov/claims-and-appeals/medicare-rights/get-help/ombudsman 

-OR-

call Medicare at (800) 633-4227

To file a formal grievance, patients are encouraged to first discuss concerns in a timely

manner with your caregiver or the Administrative Staff at Skyline Surgery Center.

Administration may be contacted at (208) 478-1704 or write to:

 

               Skyline Surgery Center

               285 Vista

               Pocatello, Idaho 83201

               The Idaho Department of Health and Welfare, Bureau of Facility Standards

               P.O. Box 83702

               Boise, Idaho 83720

               (208) 334-6626

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